Not happy in her work

There must be something about the FedEx on El Camino in Sunnyvale. Earlier an employee didn't know where Philadelphia was. And now this morning I dropped off a parcel to be overnighted to Canada. The two employees chatted on the phone for awhile as I stood at the counter. Then the woman employee assisted a customer at another counter who had come in after me. Then she filed some papers and put away some packages before she came over to me. She never looked at me but took the waybill and started entering the information. She never looked at me and never spoke except to say, "That's it." Her customer service skills were nonexistent. I so much wanted to say, "Sweetheart, please find another line of work, because you are obviously very unhappy here." But then, it's none of my business and all I wanted to do was get out of there as quickly as I could. This scenario happens all too often, however. Many supposed "customer service" employees act as if they are doing you a great favor by waiting on you. Maybe not enough jobs are being outsourced.